Our goal is to provide customers with convenient and friendly buying experience. If you find that the item you received is not the exact product you ordered, you may return the product for an exchange or refund.

We strive to maintain a great value for our customers. If you find that an error was made when ordering, or have changed your mind about the product, we allow you to return the item(s) for store credit.

If you request store credit for an item you will be asked to cover the return postage costs, and we will gladly send you the item of your choice. The amount of store credit that you will receive will be the purchase value of the item you are exchanging.

To make it easy for us to help you, we have provided a quick and easy exchange form. In order to receive any exchange or refund you must fill out and insert this form in your return package.

All returns, refunds, and store credits must be postmarked within 7 days of receiving the shipment of product. Any item returned for exchange or refund must be unused and without damage of any kind.

If you have questions about this policy please send us an email:

customerservice@longboardsco.com