It's real simple... Here at Longboards Company we insist on creating the absolute highest value for our customers, while creating maximum convenience throughout the entire purchasing experience. If you're considering a purchase we want you to know that we'll back it with a 100% Money Back, Satisfaction Guarantee. We demand customer satisfaction and we understand it is a company-wide responsibility.

If for some reason you're unhappy with your product, and can't find a suitable replacement item from our store categories for store credit, you may return it for a refund. We understand that it's always best if you receive what you came here for, so we would like to give you the opportunity to exchange your product for another item of equal store value. Please visit our Return Policy for information on exactly how to request an exchange or refund.

Because we will honor our Money Back Guarantee absolutely, we must also protect ourselves as a company, so in order to obtain a full refund for your purchase please make sure your product qualifies for a refund based on the following:

The product must not have been worn or submerged in water, or washed in any manner. Must not be damaged, torn, marked, ripped, scratched, stained, or compromised in any way. You must have the original purchase receipt and you must include a copy with the return package. You must print, fill out, and include the exchange form found on our Return Policy page and include it completely filled out or you will not receive an exchange or refund. Your payment must have been made electronically. We do not issue checks or money orders.

If your situation does not bend any of the listed requirements above you may send you product back with a copy of the receipt and a note requesting a full product refund.

All returns, refunds, and store credits must be postmarked within 7 days of receiving the shipment of product. Any item returned for exchange or refund must be unused and without damage of any kind.

If you have questions about this policy please send an email:

customersupport@longboardsco.com